Simon Poon Agency and ACE Synergy Insurance Berhad is proud to introduce the first standalone Dental plan in Malaysia.

Taking care of your teeth is an essential aspect of your overall well-being. Research has linked many cardiovascular and bacterial diseases with oral health problems. ACE Dental Care removes barriers like the cost of dental check-ups by helping to contribute towards
the cost of not only the consultation, but the treatments too.

ACE Dental Care is designed to meet your dental needs. The plan offers 4 different options to cater to varying coverage needs and budgets. Individuals between the ages of 18 and 60 years old are eligible to enroll and the policy is renewable up to age 65 years old.

Subscribe to ACE Dental Care and start taking care of your smile!

Advantages to you and your family

What makes ACE Dental Care different and better?
FREE preventive treatments including check-up and annual cleaning
FREE fillings, extractions
Root canal treatments covered
Access to quality dental providers nationwide
No limit on dental visits
Guaranteed acceptance (between ages 18-60 years old)
No waiting period (emergencies only)
24-hours worldwide coverage
Savings of up to 20% for all non-covered treatments if using In-Network providers
No paperwork required for all In-Network claims
Exclusive personalized coordinator for dental appointments and care coordination
You are eligible to nominate TWO immediate family members to enjoy the special pricing and discounts when they visit
Cynergy Care's In-Network providers for any dental treatments

(Subject to terms and conditions in the policy)

Frequently Asked Questions

Why do I need a dental insurance?
Most people are not aware of having problems with their oral health. We usually go to the dentist only when we feel pain.
Having an insurance plan can prevent you from needing costly treatments.
A regular cleaning and check up visit once a year will ensure your oral health status.

What if there is no dentist in my area?
Cynergy Care will make it a priority to affiliate a clinic or hospital in your area to ensure network access.

What if I want to go to a dentist out of network?
You may choose a dentist of your choice; however, you might have a lower benefit if using a clinic or hospital that is not part of
the Cynergy Care network.
If you wish a clinic to be part of the network, Cynergy Care will take your suggestion into consideration and try to recruit the
clinic or hospital to be part of its network.

Can I not just walk into a clinic instead of calling Cynergy Care?
Cynergy Care will help you manage your policy coverage and take all the work off you. Cynergy Care works together with its
provider network to help facilitate the claims process and we are happy to help coordinate your appointment and follow-up care.
You may choose to go to a provider that is not part of the Cynergy Care network subject to the terms and conditions of the policy.

What happens in case of an emergency and I don’t have the time to schedule an appointment?
An accident or emergency is covered by your policy. You will have to pay the provider first, but can then ask for reimbursement by
simply sending in a doctor’s note and the receipt to Cynergy Care along with a completed claim form.

What happens if I need a treatment that is not covered by the policy?
In this case Cynergy Care will inform you and the dentist before hand and you will need to pay for these expenses upfront.
The remaining treatments that are covered will be directly paid to the dentist so you need not worry about paying the entire bill.
Also please keep in mind, that even for treatments that are not covered, you can get substantial savings with the special price
Cynergy Care dentists offer our customers.

What happens if I have used up my policy benefits?
If you have used up your maximum coverage benefits, you can still benefit from the Cynergy Care services.
Simply contact Cynergy Care and we will direct you to a network provider where you can enjoy high quality dental care and
receive special pricing for treatments that will result in savings and reduced out of pocket expenses for you.

How do I know which dentists are in network?
We can give you a list of dentists in your area now, or you can always access the website www.cynergycare.com using your user
name and password for the most up to date list of network providers.

When does my cover begin?
The policy will take effect on the 1st or 15th of the month.

What if I change my mind about this coverage?
You may cancel your policy by returning the policy within 30 days after you have received the policy. You have to give a written
notice to ACE Insurance. Upon cancellation, the premiums that you have paid (less any medical expenses incurred) will be
refunded to you.

Who is Cynergy Care?

Cynergy Care is our appointed service provider for the ACE Dental Care plan. They are an international third party administration
company that specializes in the management of health and dental care benefit programs.

Please contact Cynergy Care should you have any queries pertaining to:
All general enquiries on ACE Dental Care;
Booking/change of dental appointments; and
Claims

Cynergy Care Hotline: 03 2027 4788 (Mondays to Fridays; 9am to 6pm)
Cynergy Care Email: acedental@cynergycare.com

For more information about Cynergy Care, please visit www.cynergycare.com.

How to File a Claim?

All claims are filed with Cynergy Care Malaysia. Feel free to call us at our hotline for any questions.

In-Network:
Cynergy Care will arrange for your appointment according to your instructions and dates available. When you have received
treatment you will only need to:
a) sign the claim form that the doctor will present to you
b) pay any co-insurance amount there might be

You do not have to send in any materials – Cynergy Care and your dentist will take care of all formalities for you.

Out-of-Network:
Cynergy Care does not arrange appointments for your out-of-network dentists. Please bring along your claim form to the
appointment (available online at www.aceinsurance.com.my) or via phone from Cynergy Care at 03 2027 4788.

The dentist will have to fill out the form and sign it. You will need to send Cynergy Care:
a) the claim form
b) the original invoice (receipt) from the dentist
c) a copy of your dental records

Please send all complete materials to Cynergy Care Malaysia Sdn Bhd, 36th Floor Menara Maxis, KLLC, Kuala Lumpur

Contact

Cynergy Care
Phone: 03 2027 4788
Email: acedental@cynergycare.com
www.cynergycare.com

or

ACE Synergy Insurance Berhad
Phone : 1-800-88-3226
Email: Inquiries.MY@acegroup.com
www.aceinsurance.com.my

Level 26 Menara Weld 76 Jalan Raja Chulan 50200 Kuala Lumpur Malaysia
Tel +603 2058 3000
Fax +603 2058 3333
www.aceinsurance.com.my