Date: 29th November 2010 - Appointment of Mondial Assistance for Roadside Assistance and Changes to Road Warrior and Enhanced Road Warrior

Allianz is pleased to announce our partnership with Mondial Assistance for the provision of roadside assistance to ‘AAA’, Road Warrior (RW) and Enhanced Road Warrior (ERW) members effective for Cover Notes issued from 1 January 2011 onwards. Mondial is one of the largest assistance providers in Europe.

 

Allianz has taken this opportunity to improve our product offering for our customers. Kindly note of the following product updates: 

         

Road Warrior (RW)

o        The eligible age increased to 80 years old.

o        International Assistance for Singapore and Thailand – in the event the customer’s vehicle suffers a breakdown, Mondial will assist to tow the vehicle to the nearest workshop at that location.

o        Emergency Evacuation (Singapore and Thailand) – in the event of a medical emergency due to accident or breakdown, Mondial will assist to organize evacuation to nearest hospital. All costs however will be borne by the insured.

  

Enhanced Road Warrior (ERW)

  Changes are as per RW plus the following:

o        Car Replacement Program included for East Malaysia.

o        Flood cover – Up to RM1, 500 for repairs to vehicle due to damage as a result of flooding.

o        Towing – Up to 600km roundtrip. Toll charges, up to RM20, will be covered by Mondial.

o        Taxi service – reimbursement up to RM60, if required and organized by Mondial during a breakdown.

o        Car Rental and Hotel Accommodation – reimbursement up to RM400, for each, in the event insured is more than 100km away from Home and repairs exceed 48 hours. Such services must be organized via Mondial.

o        Optional additional 7 days Car Replacement for RM 90

 

 

o        Changes to the Premium are as follows:

 

Coverage	ERW Existing Rates	ERW New Rates
Plan A	128.00	158.00
Plan B	238.00	271.00
Plan C	368.00	403.00

 

•  Please note: Commission is paid after deducting the assistance fees to Mondial and Mooshikar.

 

 

The benefit changes to RW, ERW and to Mondial road assistance services will apply to all cover notes issued on 1st January 2011 onward.

 

With this change, kindly be reminded to provide the new car windscreen stickers with the Mondial telephone numbers to our customers. The new stickers and marketing materials will be made available to all Allianz branches before 1 January. For ease of reference, Mondial’s Road Assistance telephone numbers are:

 

• Toll Free:       1-800-88-6278
• Fixed Line:     03-21613960

 

Kindly contact our branch offices should you require further clarification.

 

 

Date: 12^th November 2010 – New Service Tax Rate – 6% (Applicable to both Motor and Non Motor)

 

Dear Valued Agents,

 

We wish to inform that the recent Budget 2011 Proposal has announced service tax rate of 6% will be applicable w.e.f. 01.01.2011. The amendment of the rate will affect the insurance policies issued to business organisations.

 

The following general rule is to be used :

 

The Service Tax rate of 6% is applicable to all policies/renewals which commencing from 01.01.2011 onwards, issuing to business organisations

 

As for endorsement, the new rate of 6% will be applied from the   

endorsement effective date 01.01.2011 onwards

 

 

For Jan 2011 renewals which had been printed out at old rate of 5%,  agents are required to collect additional 1% service tax applicable on the GWP and advise branches to pass endorsement to capture the 1% service tax. The new rate of 6% will be reflected in Feb 2011 renewals and onwards.

 

Meanwhile systems are being enhanced to reflect the above rule.

         

Should you need any clarifications, please contact your branch.

 

 

Thank you.

Date: 26^th October 2010 – URLs for Allianz Agreed Value

 

Dear All,

 

Please be informed that the old URL, http://www.autoclaims.com.my/vmv/ is no longer applicable for Allianz Agreed Value. Provided are the right URLs to use to check for Allianz Agreed Value with immediate effect.

 

www.autoclaims.com.my/agv1 - West Malaysia

 

www.autoclaims.com.my/agv2 - East Malaysia

Agents are still able to check for Allianz Agreed Value thru EASC.

Date: 30th June 2010 – Updated Windscreen Specialist Workshop

 

 

Dear Valued Agents,

 

Below are the updated Windscreen specialist workshops nationwide. This latest list of Panel Workshop listing will be updated in e-ASC under Branches & Authorized Workshops.

 

WILAYAH PERSEKUTUAN

 

A One Windscreen Carcare (Tmn Danau Kota, Setapak)

Tel: 012-320 3979 (Mr. Wah Chai)

 

DSG Auto Glass Specialists (Off Jln Pahang)

Tel: 03-4021 7798

 

CW Auto Glass Car Services (Tmn Pandan Indah)

Tel: 012-202 2498 (Mr. Keong)

 

Kai Windscreen Specialist Sdn Bhd (Jln Chan Sow Lin)

Tel: 03-9221 3323

 

Chua Brother Windscreen Specialist (Tmn Tun Dr. Ismail)

Tel: 03-7728 0879

 

Setapak Premier Auto Glass Sdn Bhd (Jln Pahang, Setapak)

Tel: 03-4024 6926

 

Dolwa Auto Glass Sdn Bhd (Persiaran Segambut Tengah)

Tel: 03-6252 8133

 

NS Auto Glass (Jln Pahang, Setapak)

Tel: 03-4023 6788

 

Three M Workshop (jln Air Keroh, Setapak)

Tel: 012-675 4688/012-274 9960

 

CCH Auto Glass Sdn Bhd (MWE Kepong Commercial Park)

Tel: 03-6257 0601

 

Loke Yew Auto Windscreen Specialist (jln Loke Yew)

Tel: 012-397 9329 / 016-322 9221

 

SELANGOR

 

MG Auto Windscreen Sdn Bhd (Avenue Ampang)

Tel: 03-4280 5379

 

V-AR Auto Glass (Tmn Sri Batu Caves)

Tel: 03-6188 2228

 

V Auto Glasses Specialist (Sg Chua)

Tel: 03-8739 7577

 

 

Glass mechanic sdn bhd (jln ss 2/55, pj)

Tel: 03-7873 7873 / 012-257 2580 (mr. tan tian kim)

 

SEREMBAN

 

NU Auto Supply (Jln Zaaba)

Tel: 06-762 6633/763 3699

 

Gopo Auto Supply (Jln Tuanku Antah)

Tel: 06-767 6388

 

Perniagaan Aksesori Kereta S.Klas (Jln Tuanku Antah)

Tel: 06-761 2668

 

Hoong Huat Workshop (Perindustrian Lukut Indah, PD)

Tel: 06-651 4833 / 019-620 4833

                                                                                               

johor

 

Syarikat Uniweld Trading (Tmn Sri Tebrau)

Tel: 07-333 5938/332 2643

 

PENANG

 

Speedy Auto Glass Specialist (Seberang Perai)

Tel: 04-399 0979

 

Yan Kee Auto Glass (Jln P. Ramlee)

Tel: 04-281 3378

 

IPOH

 

Ipoh Auto Glass Sdn Bhd (Off Jln Bendahara)

Tel: 05-249 8398/249 8399

 

IAG Auto Glass Specialists (Jln Leong Boon Swee)

Tel: 017-556 6221/012-550 5580

 

                                                                                               

KUANTAN

 

kam sheng auto care sdn bhd (industri semambu)

tel: 09-568 2866 / 019-950 1143

 

The 1st Dr. Cermin Enterprise (Pandan Perdana)

Tel: 03-9284 6133

 

Branches

Cheras (Kota Cheras) Tel: 012-331 3625 (Mr. Amos Ng)

Puchong (Pusat Bdr Puchong) Tel: 012-299 0963 (Mr. Sean Ng)

Shah Alam (Taman Sri Muda)          Tel: 012-238 7908 (Mr. Sam)

Seri Kembangan                 Tel: 012-238 7908 (Mr. Sam)

 

Dr. Cermin Sdn Bhd (Jalan Skudai, johor)

Tel: 07-558 4489

 

Branches

Tampoi, Johor                    Tel: 012-751 6618 (Encik Azizi)

Masai, Johor                      Tel: 013-713 3896 (Mr. Lee)

Jalan Tebrau, Johor Bahru    Tel: 019-798 9437 (Mr. Lee)

Kulai, Johor                       Tel: 018-779 6194 (Mr. Chan)

Ulu Tiram, Johor                 Tel: 018-766 5220 (Mr. Toh)

Johor Jaya, Johor               Tel: 016-713 1190 (Mr. Jack)

Melaka                    Tel: 016-611 1520 (Encik Murad)

Butterworth                       Tel: 016-470 3938 (Mr. Lim)

Alor Setar                         Tel: 016-488 0336 (Mr. Gun)

Ampang, Selangor               Tel: 012-297 8228 (Mr. Yeo)

Kuala Terengganu, Terengganu      

Tel: 010-909 8575 (Encik Roslan)

 

Should you need any clarifications, please contact your branch.

 

 

Thank you.

 

 

Date: 25^th June 2010 – e-Cover: DR Testing Exercise

 

e-Cover System will be conducting a live DR Testing Exercise on 26/6/2010 (Saturday) from 12.00am to 3.00pm. Kindly take note that there will be no impact to users during this exercise. For further information, you may refer to your respective Principals.

 

Thank you.

Date: 14^th June 2010 – Saved cover notes auto cancel

 

Dear all Valued Agents,

 

 

Please be advised that with immediate effect, all the e-ASC cover notes issued with Saved status will be auto cancelled by system after 7 days of grace period reaching the commencement date of cover note.

 

Example 1

Cover note issued date           : 01/06/2010

Commencement date             : 07/06/2010

Cover note will be auto cancelled on 14/06/2010

 

Example 2

NWNN (Brand New Vehicle)

Cover note issued date           : 01/06/2010

No Period of Insurance, such cover note will be auto cancelled on 08/06/2010

 

 

Based on the above example 1, if cover note status still under Saved (not send to JPJ) till 07/06/2010, system will automatically proceed to cancel the cover note on 14/06/2010. Remarks will pop up to alert agents upon saving the cover notes. These cancelled cover note will be auto submitted as Cancel and agent can view at My Profile under Cancelled option. This function applies to all type of cover notes that involves transactions with JPJ.

 

For further information, you may contact your branches.

 

Thank you.

 

Date: 17th May 2010 – NCD Online Front-end Integration

 

 

 

Dear all Valued Agents,

 

Please be informed that the ISM NCD Front – End Online Integration of NCD Confirmation will be launched in Allianz, on 01st June 2010. All NCD will be referenced from central database, ISM. This implementation is a mandatory requirement by PIAM to integrate all Motor Insurance at Point of Sales (POS), which includes all distribution channels such as Agency, Pos Malaysia, Motor Franchise & dealers, Bancassurance.

 

 

After 1st June 2010, manual Confirmation of NCD is no longer valid. Agent can perform NCD enquiry upon customer request at the public enquiry website. Any confirmation of NCD can be only done at the Front – End that is upon e Cover note issuance in e-ASC only. To avoid any hiccups or delays due to this new online system, agents are advised to issue June renewals two weeks before the expiry, from now on. This is just in case the NCD is not accurate, the customer can check from the previous insurer to upload the correct NCD data to ISM, otherwise any dispute in the NCD percentage, the e-Schedule will carry 0% of NCD, and the customer need to solve this with the previous insurer.

 

For your information now the NCD enquiries are also available for free of charge in ISM website for the public, at https://ncd.ism.net.my/publicncdenq/index.htm or www.ism.net.my.

 

 

We strictly remind agents that no manual alteration is to be done on the e-Schedule for any dispute on the NCD.

 

Below is the process flow for agent’s reference.

 

1. The user issue new e-Cover Note as per the current practice.

 

2. During Step 4, there will be “Check NCD From” button to enable the user to 

    send the NCD Enquiry online signal to ISM to capture the latest and 

    update NCD %.

 

3. Once the user clicks on “Print & Send to JPJ” in Generate Document

    (Preview) screen, the system will automatically send the NCD

    Confirmation online signal to ISM to obtain the NCD approval code.

 

4. After ISM returns the approval code, the system will automatically send

    the signal to JPJ as per current practice.

 

5. Process flow on linkage to ISM for NCD Confirmation via front-end

   System only applicable for New Business transaction.

- New Business - New Vehicle New Registration

- New Business - Old Vehicle Old Registration

- New Business - Transfer of Ownership

  

Note: The system will block linkage to ISM for following e-Cover

 

Note types:

 - Road Tax Purpose – Old Owner

 - One Day Permit

 - Extension

 - Transfer of Interest

 - Renewal

 

Abbreviations for NCD Enquiry/Confirmation/Cancellation

ENQ – ISM NCD Enquiry      

CFO - ISM NCD Confirmation (New Business-Registered Vehicle)

CFN - ISM NCD Confirmation (New Business-Unregistered Vehicle)

CCN – ISM NCD Cancellation

 

 

Cancellation of NCD by agent. (Normal)

Once the users cancel the e-Cover note, the system will automatically link to both JPJ and ISM with cancellation code to cancel JPJ record and ISM NCD Approval Code upon e-cover note status changed to CANCELLED or CANCELLED/REPLACED as per current system control.

 

For cancellation with replacement, when user updates replacement e-Cover Note under Saved status, system will auto display NCD Enquiry info (auto retrieved from original cancelled e-cover note), so that user does not need to re-capture the NCD Source & resend to ISM for NCD Enquiry. System will link to ISM for NCD Confirmation when user click ‘Save & Send to JPJ’ button in Generate Document (Preview) screen.

 

Cancellation of NCD by branch (Approval)

This cancellation only can be done at branch Principal Administrator, once cancelled by the branch, system will automatically link to both JPJ and ISM, same as above procedures.

 

For further information, you may contact your branches.

 

Thank you.

Date: 19^th April 2010 – RW/ERW – Period Less Than A Year

 

Dear Valued Agents,

 

 

Please be informed that with immediate effect, e-ASC Road Warrior/Enhanced Road Warrior are not allowable to issue for less than a year period, applies for both Individual and Group. Message will appear as “POI cannot be less than one year period”. The current control will be as follows,

 

1)     Cannot back-date

2)     Effective date cannot early than the Issue Date

3)     Period of Cover cannot more than 18 months

 

If user needs to issue RW/ERW to coincide with Motor insurance, the user can only extend the RW/ERW up to a maximum of 18 months only.

 

 

Should you need any clarifications, please contact your branch.

 

Thank you

Date: 13^th April 2010 – Transfer of Interest

 

Dear Valued Agents,

Please be informed that with immediate effect Agents and Branches are not allowed to pass endorsement for Transfer of Interest (TF). This type of endorsement only allowed for cases involving transfers between family members only. Reason for blocking this type of endorsement is that:-

 

1. Old owner requests for his/her refund after this TF has taken place, which we are not able to do so since policy already transferred to the new owner with premium payable of RM10.00 where else he enjoys the remaining insurance and road tax till expiry of the policy.

 

1. Branch already proceed with the policy cancellation upon advise by the insured, meanwhile the TF cover note issued in e-ASC or branch level, with RM 10.00, Upon receiving the documents from agents branches notice that the policy has been cancelled, thus this cover note will be hanging in the system with reconciliation problems.

 

      3.   Transfer of owner may involve in the change of risk that may be deem  

            undesirable – example change to a young driver.

     

Solution

 

1.      If customer approaches to do transfer, a letter of consent from the old owner is a must.  Double verify by calling the old owner.

2.      Proceed with the cancellation and refund if any. (inform branch)

3.      Issue new cover note under the new owner as Transfer of Ownership (NWTR) for I year or extend to coincide with road tax, collect full premium is more appropriate!

 

Please only entertain the TF if the 1^st owner provides us the “Letter of Consent” saying that the TF is within the family members only. We hope agents will adhere strictly to follow this procedure as we are facing a lot of issues on this matter.

 

Should you need any clarifications, please contact your branch.

 

Thank you.

Date: 01^st  March 2010 – Motorcycle All Rider Premium 

 

Dear Valued Agents,

 

Pertaining to the New Renewal Notice for the month of April and May 2010,

please be advised that All Rider premium was not captured under Motorcycle class. Therefore, please amend the premium before advising the customer on the total premium payable. However our e-ASC system already captures correctly to tag along with the underwriting guideline.

 

Meanwhile the error will be rectified soonest possible and sorry for the inconvenience caused.

 

Kindly contact your Branch should you have any queries on the above.

 

Thank you

Date: 10^th January 2011 – Service Disruption due to JPJ Back-End Maintenance

 

Dear Valued Customers,

 

Kindly be informed that the JPJ replies will not be available on Friday, 14th January 2011, 10.00pm to Saturday, 15th January 2011, 9.00am. This is due to maintenance activities at JPJ’s data center.

 

Thank you.

Date: 24^th December 2010 – e-Cover Service Disruption due to JPJ Back-End Maintenance

 

Dear Valued Customers,

 

Kindly be informed that the JPJ replies will not be available on Friday, 24th December 2010, from 9.00pm to 11.00pm. This is due to maintenance activities at JPJ’s back-end system.

 

Thank you.

Date: 24^th December 2010 - Service Interruption at Reward-Link Gateway: JPJ Data Centre Maintenance

Dear Valued Customers,

Kindly be informed that JPJ replies will not be available tomorrow (Friday, 24th December 2010) from 9:00pm to 11:00pm. This is due to JPJ’s data centre maintenance activities.

Date: 4^th November 2010 - Service Interruption at Reward-Link Gateway: JPJ Data Centre Maintenance

 

 

Dear Valued Customers,

Kindly be informed that JPJ replies will not be available tomorrow (Friday, 5th November 2010) from 7:00pm to Saturday, 6th November 2010 1:30am. This is due to JPJ's data centre maintenance activities.

Date :  03^rd November 2010 – Service Disruption due to JPJ Back-End Maintenance

 

Dear Valued Customers,

 

Kindly be informed that the JPJ replies will not be available on Friday, 05th November 2010, 7.00pm to Saturday, 06th November 2010, 1.30am. This is due to maintenance activities at JPJ’s data center.

 

Thank you.

Date: 2^nd November 2010 - Service Interruption at Reward-Link Gateway: Delayed Reply from JPJ

 

Dear Valued Customers,

Kindly be informed that we are experiencing delay in receiving status reply from JPJ since 10 today, due to disruption in JPJ connectivity.  We will inform you once normal services are restored.

We regret any inconvenience caused.

 

Thank you.

 

Date: 24^th June 2010 – Service Disruption due to JPJ Back-End Maintenance

 

Dear Valued Customers,

 

Kindly be informed that the JPJ replies will not be available on Thursday, 24th June 2010, 8.00pm to Friday, 25th June 2010, 12.00am. This is due to maintenance activities at JPJ’s data center.

 

Thank you.

Date: 10^th March 2010 – Reward-Link Gateway Shutdown for Maintenance on 12^th March 2010

 

Kindly be informed that the e-Cover Online Insurance Portal & Reward-Link Gateway will not be available from 7.30pm, 12^th March 2010 (Friday) to 12.00am, 13^th March 2010 (Saturday) due to UPS maintenance purposes.   There will be no JPJ reply during this period.  We regret any inconvenience caused.

 

Thank you.

Date: 25^th February 2010 – Service Disruption due to JPJ Back-End Maintenance

 

Dear Valued Customers,

 

Kindly be informed that the JPJ replies will not be available on Friday, 26^th February 2010, from 8.00am to 8.00pm. This is due to maintenance activities at JPJ’s back-end system.

 

Thank you.